Refund Policy
We at Crazerock Fashion to give you the quality product of your choice. However, if you are not happy with the order that you have received for any reason you can simply return the product within 7 days of delivery.
For any further query mail us at
support@crazerock.com
In case you have any questions related to your order, please Whatsapp us at +918883000832
What are the terms of the Return Policy?
We will accept Return of an Item only if the following conditions are met:
- Return request should be initiated within 7 days of delivery of the Item
- The tags and labels on the item should be intact
- The Product should be unwashed, unused, and in undamaged condition; and
- The Product is returned along with the original packaging;
- Don't accept the items in case the product packaging has been tampered during the course of delivery.
Please be informed that the Returns are not acceptable for any request that does not meet the aforementioned criteria.
How do I create a Return Request?
- Log in to your account at www.crazerock.com
- Go to the 'Orders' section
- Click on the 'Return' button next to the Order you wish to returns.
- We will generate reverse pick up from your address.
- Hand over the product(s) to the pickup boy and make sure that the package is completely packed.
- We will arrange the pick up of the products only once. If you are not available at the time of pick up then you will have to courier the package back to us.
How long will the return process take?
Once you request a return, we will generate a reverse pick-up request from your address.
This Reverse Pickup facility is only available for pin codes supported for Reverse pickup by our courier partners.
You will need to keep the product(s) packed and ready for pick-up. We will issue Feranoid Reward Points for your return after it reaches our office and the products are verified and internal quality check is completed.
This process will take at least 10-12 working days from the date of raising the return request.
What if my Pincode is not supported for Reverse Pickups?
- If pickup is not serviceable at your Pincode, You are requested to self-ship the product/products. Also, kindly have a word with our customer care executive before sending the products back to us via self-shipment or speed post. Please pack the
items securely to prevent any loss or damage during transit.
- Average shipping charge of Rs 70 will be credited into your Feranoid account as Reward Points.
- You can courier the product(s) to the address mentioned below:
Crazerock Fashion, Siwana, Barmer
Rajasthan, 344044 IN
How will I get my refund?
- Refund of shipping and COD charges is not applicable.
- In the case of COD Order, the refund will be credited to Feranoid Wallet as reward points within 48 hours of quality check.
- In the case of a prepaid order, the refund will be credited to the source payment method within 4 working days of quality check.
Can I return some products out of a larger order?
- Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.
In case of any sort of manufacturing defect, you can mail us at support@crazerock.com and we'll help you out.
Can I cancel my order before it is Shipped out?
You can cancel your order if it has not yet been processed at our office. All orders are usually processed by 11 AM every working day.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.